Background & Challenges
Prologis, a global leader in industrial real estate, was grappling with persistent security issues at one of its business parks in San Antonio, Texas. The site — spanning multiple warehouse buildings — had become a magnet for theft, vandalism, and unauthorized after-hours activity.
According to the property manager, incidents included large-scale thefts, homeless encampments, and even illegal street racing at night. These ongoing issues weren’t just damaging property — they were shaking tenant confidence. In fact, one tenant had already broken their lease due to safety concerns. Prologis urgently needed a proven solution to reduce crime, protect tenants, and stabilize occupancy across the site.
Solution: EyeQ Remote Monitoring Pilot
In late 2024, Prologis partnered with EyeQ Monitoring to launch Virtual Guard, a remote video surveillance and deterrence pilot at its Eisenhauer Road business park.
EyeQ deployed high-resolution cameras and Public Address systems across critical areas, initially covering 4810 Eisenhauer Rd and 4940 Eisenhauer Rd. EyeQ’s AI-driven cameras alert Security Operations Center (SOC) agents, who monitor live after hours and respond in real time to suspicious activity.. The protocol is simple but powerful: detect, deter, and dispatch if needed. Most every threat was intercepted preventatively before any damage occurred.
Deterrence Protocol
When an unauthorized person or vehicle enters the property, EyeQ’s operators issue immediate verbal warnings via loudspeaker. In most cases, the intruders flee upon realizing they’re being watched. If ignored, EyeQ escalates to local law enforcement, guiding officers directly to the suspect’s location. The result? Fast, effective intervention — without the cost or delay of on-site guards.
Results: Rapid Crime Reduction & Real-World Enforcement Consistent Incident Deterrence
EyeQ’s SOC saw high volumes of activity at the pilot site, averaging more than 15 security events per night. In one week alone, EyeQ agents responded to 118 alarm events — roughly 17 per day — reflecting the site’s high threat level. Every event represented a real threat stopped before it could escalate to loss or damage.
Police Engagements & Arrests
Numerous trespassers were deterred or detained during the pilot. In one instance, an agent observed a person rummaging behind a warehouse. After verbal warnings were ignored, police were dispatched and removed the individual. In another case, a suspect attempting to tamper with vehicles was apprehended by a K9 unit following EyeQ’s real-time visual guidance. These scenarios highlight how EyeQ turns video monitoring into actionable response.
Tenant Confidence Restored
The reduction in criminal activity was immediate and significant. Tenants reported feeling safer, and no additional leases were lost due to security concerns after the EyeQ Virtual Guard system went live. What was once a liability is now seen as a strength — a monitored site that actively protects its tenants.
Scalable Expansion
The success of the pilot prompted Prologis to expand coverage. Building 8, the only structure not initially monitored, continued to experience issues — including a major theft — while others remained secure. Prologis quickly brought Building 8 under EyeQ’s coverage and approved a long-term contract for the entire park. Additional properties in other markets are now under consideration.
Conclusion
With EyeQ’s Virtual Guard AI-driven camera monitoring and voice-down deployed, Prologis transformed a high-risk industrial park into a safer, more attractive site for tenants. The results were clear: daily threats intercepted, crimes prevented, police engaged, and tenant confidence restored — all without the need for full-time on-site guards.
This customer success proves that AI-driven remote video monitoring isn’t just another surveillance system — it’s a security force multiplier.
Key Takeaway
A strategic investment in live remote monitoring can turn even the most vulnerable industrial sites into secure, tenant-friendly environments. EyeQ helped Prologis flip the narrative — from reactive to proactive, from losing tenants to retaining and attracting them.
To learn more about EyeQ Monitoring and Virtual Guard, visit www.EyeQMonitoring.com and connect with us on social media.
