Your property doesn’t have time to wait. Whether it’s a triggered alarm or a faulty camera, slow responses cost you time, money, and peace of mind. That’s why EyeQ doesn’t just monitor, we commit. Through industry-defining SLAs, we back every alert, inspection, and intervention with speed, accountability, and results.
What Sets EyeQ SLAs Apart
An SLA is more than a promise, it’s a measurable performance commitment. EyeQ’s SLAs are engineered around speed, precision, and accountability in both incident response and technical maintenance.
Our security operations are built on the understanding that every second matters. With a 110% increase in response time and a 98% reduction in risk, EyeQ offers assurance where traditional models often fall short.
Fast, Verified, and Actionable: The SLA Breakdown
EyeQ’s response process is the core of our service-level promise. Here’s what you can count on every time:
- AI Detection in 5 Seconds: Our system recognizes threats within moments.
- Live SOC Agent Review in <60 Seconds: A trained expert begins intervention without delay.
- Voice Down & Dispatch in <30 Seconds: Threats are deterred or escalated immediately.
All together, this adds up to a Total Time to Action (TTA) of just 82 seconds on average. These are more than impressive metrics, they’re mission-critical benchmarks that help prevent crimes before they happen.
Human-AI Synergy for Smarter Security
Unlike many providers who rely solely on automation or poorly staffed call centers, EyeQ combines the best of both worlds:
- Advanced AI: Filters non-events and detects genuine threats faster than human eyes.
- Expert Intervention: Every event is verified and managed by real security professionals from our U.S.-based SOC.
The result is a system that’s not only fast but accurate, a crucial differentiator that eliminates false alarms and builds police trust.
Uptime is Safety: Proactive Maintenance Protocols
Your system is only as good as its weakest link. EyeQ ensures optimal functionality through real-time monitoring and prioritized repair timelines:
- Critical remote fixes in <4 hours
- On-site dispatch for urgent issues within 48 hours
- Full system recovery for most failures within 5 days
Our built-in health checks and cost-free maintenance keep your system running at peak performance, no surprise charges, no downtime surprises.
Real Results, Not Empty Promises
With EyeQ SLAs, the outcomes speak for themselves:
- 94% criminal deterrence
- 75% faster police response
- Fewer false alarms, verified actionable alerts
These are the kinds of numbers that make a real difference to property managers, dealership owners, and security-conscious businesses nationwide.
The Bottom Line: Your Security Deserves More
EyeQ delivers SLAs that go beyond the standard. We offer speed backed by data, reliability reinforced by financial guarantees, and service supported by elite professionals. In a space crowded with outsourced promises and vague commitments, EyeQ brings clarity, consistency, and peace of mind.
Ready to experience the EyeQ difference?
Schedule your free security audit and see firsthand how our SLA-powered approach can redefine what secure truly means for your business.
