When Markus Scott acquired EyeQ Monitoring in 2015, the company had 15 employees and was operating out of central Georgia. Today it has 150 people, serves thousands of commercial sites across 42 states, and has grown at an average of 34% annually for the past decade. Authority Magazine recently sat down with Scott to talk through what drove that growth and what AI actually looks like inside a company that depends on it every day. Read the full interview here.
The short version: AI works when it is solving a real problem for a real customer. That has been EyeQ’s operating principle since day one, and it is the reason the company looks the way it does now.
The Problem We Set Out to Solve
In 2014, when Scott started looking at the remote video monitoring industry, businesses were spending significant money on physical security guard services that were inconsistent, expensive, and impossible to scale. AI-powered cameras were emerging, digital infrastructure was maturing, and the conditions were right to build something better.
The bet was straightforward: combine AI-powered cameras with trained U.S.-based monitoring specialists to deliver faster, more accurate security outcomes than traditional guard models, at a fraction of the cost. That model has held up every year since. More importantly, it has expanded. What started as a security play has grown into a full operational intelligence platform serving auto dealers, commercial real estate operators, and multifamily property managers across the country.
Why AI Alone Is Never the Answer
One of the points Scott makes clearly in the Authority Magazine interview is that AI adoption fails when it is treated as a destination rather than a tool. Buying AI does not fix a broken process. Deploying AI against a well-defined problem does.
Every product EyeQ has built starts from that position. EyeQ Virtual Guard exists because businesses needed more than cameras that record. They needed AI-powered cameras that filter noise, trained specialists who verify threats in seconds, live audio deterrence that stops behavior while it is happening, and escalation that gives law enforcement proof rather than a vague alarm. The Virtual Service Advisor exists because dealers needed a better way to recognize returning customers and automate the service write-up process.
What a 95% Retention Rate Actually Means
EyeQ retains more than 95% of its clients year over year. That number does not come from a contract structure. It comes from solutions that work in real operating conditions and a service model that holds up when something goes wrong.
Scott talks about this directly in the interview. Clients stay when they can see the value in their own numbers. Fewer theft events. Faster police response. Shorter service cycle times. Better CSI scores. When the outcomes are measurable, the relationship is not a vendor contract. It is an operational dependency, and that is exactly where EyeQ aims to be.
What This Means If You Are Evaluating EyeQ Today
You are not evaluating a startup. EyeQ has ten years of operating history across automotive dealerships, commercial real estate, and multifamily residential properties. The team that monitors thousands of commercial sites across 42 states has seen the edge cases, built around the failure points, and refined the model to a level that a newer entrant simply cannot replicate.
The business intelligence tools coming in 2026 are not a pivot. They are the next layer on top of a security foundation that has been earning client trust for a decade. If you are running a dealership, a commercial property, or a multifamily portfolio and you want to know what that looks like in practice, the conversation starts with what problem you are actually trying to solve.
Ten Years In. Just Getting Started.
Read the full Authority Magazine interview with Markus Scott here. To see what EyeQ can do for your operation, learn more about our solutions or get a free quote today.
